I ordered an eBook and nothing has arrived in my snail mail yet. When will the book arrive?
An eBook is downloaded on the internet. You are sent the file through email or you download it directly yourself. You then read the file on your computer screen or other device. It can also be printed out. Nothing will arrive in your physical mail box.

How do I use an eBook?

Download Adobe Reader through the image below.

Adobe Reader logo

It is recommended for all of our ebooks. With it you can either read your ebook on the screen or print out a copy for use.

Is all the information I give you private?
Your privacy is very important to us. There are no circumstances that would cause us to give or sell your information to another company or person.
 What is PayPal and how do I get it?

 “Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal’s service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world’s most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.” (compliments of paypal.com)

Simply go to Paypal.com to sign up.

How do I purchase an item if I do not have a credit card, or PayPal account?If you do not wish to use paypal and/or you wish to pay by international money order or personal check (US only) mail it and a note telling us which items you wish to purchase to:Barton Studio / 806 S. 10th / Humboldt, KS / 66748

I do not have a PayPal account but I want to use a credit card.

When you click on a ‘Pay Now’, “add to my cart” or “PayPal’ button look for the “Don’t have a PayPal account?
How do I do that and not give PayPal a bunch of information I don’t want them to have?Use your credit card or bank account (where available) Continue…” Click on continue and it will enable you to put in your credit card information without signing up for PayPal.If you are concerned with using PayPal – I will say I have used PayPal since it was hatched and have only ever had one problem with them. And that issue was solved quickly (immediately) with one phone call.
The page I purchased from says PayPal will email me downloading information.  But it did not arrive.  What do I do?

Some spam filter settings will not allow for PayPal automated email to arrive.  Make sure that you are able to receive these emails before ordering.  If after 30 minutes after placing an order you do not get the email telling you where to download your item, contact us and we will send the email manually.

I teach a class I could use one of the items in, is it against your copyright to make copies?

We had this in mind when we enable you to make copies. As long as it is in an institutional educational environment, you are free to make copies for classroom use. We do not however wish for copies to be made for art workshops, or any publication, unless we have provided written permission. Usually, all you have to do is ask.

How long will it take to get my item?

Once payment has been made we will ship your item within 48 hours. Or if you are purchasing an eBook, it will be sent to your email address as an attachment with a password within 48 hours. Be sure your email allows for attachments to arrive

I do not have an email address, but I want to purchase an eBook, what do I do?

We recommend you sign up for an email through one of the free email providers, such as http://www.gmail.com
What if the question I have is not answered here?
Feel free to contact us if we can help in any way. Email art@dianedobsonbarton.com or call 620-875-6644